Nutrilovers Products | Guarantee & guarantee conditions:
Thank you for your purchase!
We thank you for your trust and look forward to welcoming you as a "Nutrilover."
Sign up here to register your warranty:
All juicers and blenders offered by SW Commerce GmbH and the Nutrilovers brand come with a manufacturer's warranty (see below for further information and warranty details!)
Warranty conditions:
The manufacturer (SW Commerce GmbH) provides a 3-year warranty on the motor for the product advertised with the warranty promise. The warranty period begins on the invoice date. The manufacturer's warranty covers the Federal Republic of Germany. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, will provide one of the following services at its discretion:
- free repair of the engine unit or
- Free replacement of the motor unit (or a successor model if the original product is no longer available).
In case of warranty claims, please contact the guarantor:
NUTRILOVERS (SW Commerce GmbH)
Schellingstraße 109a
80798 Munich
Email address: mailme@nutrilovers.de
Warranty claims are excluded in the event of damage to the goods caused by
- abusive or improper treatment
- Environmental influences (humidity, heat, overvoltage, dust, etc.)
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of violence (e.g. hitting, pushing, falling)
- unauthorized repair attempts
- normal wear and tear
Claiming a warranty claim requires that the guarantor be given the opportunity to examine the warranty claim by sending the goods in. Care should be taken to prevent damage during transport by using appropriate packaging.
To claim warranty service, you must include a copy of the original invoice with the shipment. Please understand that the manufacturer may refuse warranty service without this copy. The invoice copy is used to calculate the warranty period. You must also provide the name and address of the seller, unless this is clearly stated on the enclosed copy of the invoice.
If your warranty claim is valid, the warranty will be processed freight-free. Any shipping costs you incur will be reimbursed by the guarantor.
Note: This warranty does not limit your statutory rights. In particular, any existing statutory warranty rights against us remain unaffected.
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You as a customer are our focus!
If you have any problems with your product at any time or have any questions,
You can contact us by email at any time and we will be happy to help.
We look forward to hearing from you!
Email: mailme@nutrilovers.de
We answer all questions within 24 hours on weekdays.
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Frequently Asked Questions
Questions & Answers
Is "Nutrilovers" a German brand?
Yes - Nutrilovers is a German brand and company from Munich.
Our team consists of true Nutrilovers.
We love healthy eating because our well-being is our top priority.
Since 2015, we have been supporting people on their conscious path to life with a healthy diet every day.
How can I order and what is the delivery time?
You can easily order from us online here in our shop.
To do so, select your products and proceed to checkout. Once we receive your order, we'll work quickly to ensure your order is in your hands within 1-2 business days.
Can I return my orders if I don't like them?
Yes - you have a risk-free 30-day return policy.
Simply send us an email to mailme@nutrilovers.de , keyword: “Return” with your name, order number and address.
You can then drop off the package at any Deutsche Post or DHL service point.
The return address:
SW Commerce c/o Subke GmbH,
Lüner Rennbahn 26, 21339 Lüneburg,
Germany
Detailed information on thecancellation policy can be foundhere
What payment methods are available?
You can choose from different payment providers:
- credit card
- PayPal
- Skrill
- Payment via SOFORT transfer
- Invoice with Klarna
- Installment purchase with Klarna
- Google Pay
- Apple Pay
- Shop Pay
Is there a minimum order value?
There's no minimum order value at Nutrilovers. However, you'll receive free shipping within Germany for orders over EUR 99.00.
Does Nutrilovers offer replacement parts?
Yes , we usually have all
Spare parts in stock and if not, we can
Simply contact us via our
Contact form,
and tell us which Nutrilovers product you own and
which spare part you need.
How long is the warranty and guarantee valid?
We provide a 24-month warranty on new devices and a 12-month warranty on used devices.
Months.
In addition to the legally required 2-year warranty, Nutrilovers offers a 3-year warranty on the motor. (You can find the corresponding warranty terms and conditions here .)
If anything happens, we are available at any time and will take care of it - even after the statutory warranty period has expired.
Does Nutrilovers also help with questions and problems after the purchase?
Always! Simply contact us via our support center and we'll get back to you within 24 hours on weekdays.