Payment information
B. Payment information:
I. For shipping within Germany
For deliveries within Germany, we offer the following payment options, unless otherwise stated in the respective product description:
- credit card
- PayPal
- Skrill
- Payment via SOFORT transfer
- Invoice with Klarna
- Installment purchase with Klarna
- Google Pay
- Apple Pay
- Shop Pay
II. For shipping outside Germany
For deliveries abroad, we offer the following payment options, unless otherwise stated in the respective product description:
- credit card
- PayPal
- Skrill
- Payment via SOFORT transfer
- Invoice with Klarna
- Installment purchase with Klarna
- Google Pay
- Apple Pay
- Shop Pay
III. Detailed information on the individual payment options
- credit card
Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, Maestro, and American Express.
No self-collection: Self-collection is not possible for logistical reasons.
2. Klarna
Payment service provider Checkout by Klarna
With Klarna Checkout, you can complete your order quickly and easily – without any additional registration. You can either conveniently pay by invoice or select an alternative payment method within 30 minutes of placing your order. This option is limited to the payment methods available within Klarna Checkout, i.e., purchase on account, installment purchase, credit card, direct debit, and instant bank transfer.
If you're using Klarna Checkout for the first time, you may not be able to select your preferred payment method. However, you can still pay by credit card or direct bank transfer.
If you have any questions about the Klarna checkout (payment process) or an existing Klarna payment, please feel free to contact the friendly colleagues of the Klarna support team. You can reach Klarna customer service Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday/Sunday from 10:00 a.m. to 5:00 p.m. at +49 221 66950110 or via the contact form at www.klarna.de.
Payment service provider Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
- Invoice: The payment period is 14 days from the date of shipment of the goods/ticket/or, for other services, from the date the service is made available. The terms and conditions for invoice purchase for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
- Installment Purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95) or under the terms otherwise specified during checkout. Installment payments are due at the end of each month after Klarna sends you a monthly invoice. Further information on installment purchase, including the general terms and conditions and the European Standard Information for Consumer Credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
- Immediately: Your account will be debited immediately after you place your order.
- Direct debit: The debit will be made after the goods are shipped. You will be notified of the date by email. (Please only list payment methods that you offer.)
The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit check. Therefore, we will forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal information will be treated by Klarna in accordance with applicable data protection regulations and in accordance with the information in Klarna's Germany/Austria Privacy Policy. (Please only add this paragraph if you also offer at least one of the payment methods listed here (invoice, installment purchase, and/or direct debit), and only list those payment methods that you also offer.)
3. PayPal
Payment service provider PayPal
Just a few steps to payment:
- Select “PayPal” as your payment method at checkout.
- To complete the payment, you will be redirected to the PayPal website.
- If you are already a PayPal customer, you can log in with your PayPal user details and initiate the payment.
If you don't have a PayPal account yet, you can create one and then confirm the payment. Setting up a PayPal account is not necessary for direct debit via PayPal, credit card via PayPal, and purchase on account via PayPal.
- You will then be redirected back to us (www.nutrilovers.de).
Bestsellers from Nutrilovers
Testimonials
What customers say about our customer service.
Frequently Asked Questions
Questions & Answers
Is "Nutrilovers" a German brand?
Yes - Nutrilovers is a German brand and company from Munich.
Our team consists of true Nutrilovers.
We love healthy eating because our well-being is our top priority.
Since 2015, we have been supporting people on their conscious path to life with a healthy diet every day.
How can I order and what is the delivery time?
You can easily order from us online here in our shop.
To do so, select your products and proceed to checkout. Once we receive your order, we'll work quickly to ensure your order is in your hands within 1-2 business days.
Can I return my orders if I don't like them?
Yes - you have a risk-free 30-day return policy.
Simply send us an email to mailme@nutrilovers.de , keyword: “Return” with your name, order number and address.
You can then drop off the package at any Deutsche Post or DHL service point.
The return address:
SW Commerce c/o Subke GmbH,
Lüner Rennbahn 26, 21339 Lüneburg,
Germany
Detailed information on thecancellation policy can be foundhere
What payment methods are available?
You can choose from different payment providers:
- credit card
- PayPal
- Skrill
- Payment via SOFORT transfer
- Invoice with Klarna
- Installment purchase with Klarna
- Google Pay
- Apple Pay
- Shop Pay
Is there a minimum order value?
There's no minimum order value at Nutrilovers. However, you'll receive free shipping within Germany for orders over EUR 99.00.
Does Nutrilovers offer replacement parts?
Yes , we usually have all
Spare parts in stock and if not, we can
Simply contact us via our
Contact form,
and tell us which Nutrilovers product you own and
which spare part you need.
How long is the warranty and guarantee valid?
We provide a 24-month warranty on new devices and a 12-month warranty on used devices.
Months.
In addition to the legally required 2-year warranty, Nutrilovers offers a 3-year warranty on the motor. (You can find the corresponding warranty terms and conditions here .)
If anything happens, we are available at any time and will take care of it - even after the statutory warranty period has expired.
Does Nutrilovers also help with questions and problems after the purchase?
Always! Simply contact us via our support center and we'll get back to you within 24 hours on weekdays.