FAQ - NUTRI-PRESS - Slow Juicer (Pink Pepper)
Assembly & Operation - Instructional Video
Part 1 - Assembly
Part 2 - Operation
Questions & Answers
Slot closure: We were unable to get the device to work.
The throw-in cannot be closed.
Answer: The device has a safety shutoff that only allows operation when correctly assembled. The press screw has a scraper ring at the bottom; this must be firmly seated when inserted; then the feed opening can be closed.
If the scraper ring isn't firmly in place, simply turn the juice bowl upside down and insert the press auger with the scraper ring upside down. Only then mount the juice bowl, including the press auger with the scraper ring, onto the motor.
Installing the juicing auger: I can't seem to install the scraper on or in the juicing auger. It only fits loosely. When both are in the juicing attachment, the lid doesn't fit.
Answer: The press screw has a scraper ring at the bottom, this must be firmly in place when inserted, then the feeder can be closed (see appendix).
If the scraper ring isn't firmly in place, simply turn the juice bowl upside down and insert the press auger with the scraper ring upside down. Only then mount the juice bowl, including the press auger with the scraper ring, onto the motor.
Motor does not move / device cannot be switched on
2. Above the switch you will find a small black dot on the top of the motor unit.
This can be easily pushed in, which releases the safety lock and the motor starts rotating.
Now try to operate this small switch with a toothpick to determine if the motor unit is working.
Please let us know the result and we will then get back to setting up the device.
Pressing grapes: I have pressed a few bunches of grapes with the device and there are now very strong signs of wear on the pressing screw .
Answer: Generally, it's always recommended to remove the seeds from all fruit. In our experience, however, it's not a problem to add apples and pears, for example, with the core intact. Grape seeds, however, are obviously very hard.
Unfortunately, we do not have a different pressing screw made of harder material for this device, but we would be happy to offer you a new pressing screw as a replacement part.
We would also like to recommend our Nutri-Press No. 1 , which has a pressing screw made of very hard ULTEM, meaning grape seeds are no longer a problem.
Juicing hard fruits/vegetables: Can you juice hard vegetables like carrots and beets with the juicer?
Answer: Juicing hard fruits and vegetables is no problem. Please ensure that you prepare the product accordingly before adding it to the blender.
Juicing quinces: Can you even juice quinces with a juicer?
Answer: Since quinces are very hard, they must be cut into small pieces so they can be processed properly. There are no performance concerns about this.
Juicing celery sticks: Can it also handle celery sticks?
Answer: The Nutri-Press can also handle celery. It's just important to cut it into small pieces before inserting it, as otherwise the fibers can get caught in the outlet. We advise against using whole stalks because of the long fibers.
Juicing time / running time: How long can you use the juicer continuously without it overheating?
Answer: Our Nutri-Press is designed for household use.
The powerful motor is cooled by an extra fan, and the maximum service life also depends on the hardness and quantity of the material being pressed.
As a guideline, the operating instructions specify two consecutive juicing processes, each lasting 15 minutes.
Dimensions: How high and wide is the device?
Answer: Diameter 14 cm, height 41 cm.
Further questions?
If you have any further questions, please feel free to contact us by email.
We look forward to hearing from you!
Email: mailme@nutrilovers.de
We answer all questions within 24 hours on weekdays.
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Frequently Asked Questions
Questions & Answers
Is "Nutrilovers" a German brand?
Yes - Nutrilovers is a German brand and company from Munich.
Our team consists of true Nutrilovers.
We love healthy eating because our well-being is our top priority.
Since 2015, we have been supporting people on their conscious path to life with a healthy diet every day.
How can I order and what is the delivery time?
You can easily order from us online here in our shop.
To do so, select your products and proceed to checkout. Once we receive your order, we'll work quickly to ensure your order is in your hands within 1-2 business days.
Can I return my orders if I don't like them?
Yes - you have a risk-free 30-day return policy.
Simply send us an email to mailme@nutrilovers.de , keyword: “Return” with your name, order number and address.
You can then drop off the package at any Deutsche Post or DHL service point.
The return address:
SW Commerce c/o Subke GmbH,
Lüner Rennbahn 26, 21339 Lüneburg,
Germany
Detailed information on thecancellation policy can be foundhere
What payment methods are available?
You can choose from different payment providers:
- credit card
- PayPal
- Skrill
- Payment via SOFORT transfer
- Invoice with Klarna
- Installment purchase with Klarna
- Google Pay
- Apple Pay
- Shop Pay
Is there a minimum order value?
There's no minimum order value at Nutrilovers. However, you'll receive free shipping within Germany for orders over EUR 99.00.
Does Nutrilovers offer replacement parts?
Yes , we usually have all
Spare parts in stock and if not, we can
Simply contact us via our
Contact form,
and tell us which Nutrilovers product you own and
which spare part you need.
How long is the warranty and guarantee valid?
We provide a 24-month warranty on new devices and a 12-month warranty on used devices.
Months.
In addition to the legally required 2-year warranty, Nutrilovers offers a 3-year warranty on the motor. (You can find the corresponding warranty terms and conditions here .)
If anything happens, we are available at any time and will take care of it - even after the statutory warranty period has expired.
Does Nutrilovers also help with questions and problems after the purchase?
Always! Simply contact us via our support center and we'll get back to you within 24 hours on weekdays.