12 points that are important to us
1. CUSTOMER in focus
Nutrilovers' goal is to improve our customers' quality of life through conscious nutrition. We make every decision and evaluate every result according to this principle.
2. Set and implement goals
In every task we undertake, we always keep the goal in mind.
We strive to achieve this goal as quickly and easily as possible, freeing up resources for new challenges. Order and precision help us achieve this.
3. RELIABILITY in all things
We keep our promises, commitments, and agreements. Trust is hard to build and easily lost. Customers, partners, and colleagues can rely 100% on our word.
4. SELF-CRITICAL instead of arrogant
We embrace mistakes and use them to continuously improve the quality of our work. We continually question our decisions and evaluate our results with constructive self-criticism.
5. TEAM = Success
A team consists of many great individuals who achieve incredible things together. Mutual support and motivation, as well as a sole focus on team success, are top priorities internally.
6. Think BIG
We only set big goals. Those who set small goals never achieve greatness. Good is the enemy of GREAT.
7. Add value
We not only meet our customers' expectations, but also deliver beyond them, whether in customer service, our products, or our team. Our goal is always to provide added value.
8. Act responsibly
Everything is as it is because of me! If something needs to be better, it's my responsibility to change things.
9. Awareness of QUALITY
We not only offer our customers the best possible product quality, but we also strive to continuously improve it in all areas of our business.
10. Healthy nutrition for children
Those who don't experience healthy eating as children will find it even harder to catch up as adults. To encourage children to participate in preparing food together, we always include them in a separate category in our recipes.
11. Be curious
Joy of learning and thirst for new knowledge in order to continuously develop, both professionally and personally.
12. Live the joy of life
Happiness is not the goal, but the natural consequence of a healthy/positive lifestyle.
Don't pursue happiness, pursue a healthy lifestyle that results in happiness.
Bestsellers from Nutrilovers
Testimonials
What customers say about our customer service.
Frequently Asked Questions
Questions & Answers
Is "Nutrilovers" a German brand?
Yes - Nutrilovers is a German brand and company from Munich.
Our team consists of true Nutrilovers.
We love healthy eating because our well-being is our top priority.
Since 2015, we have been supporting people on their conscious path to life with a healthy diet every day.
How can I order and what is the delivery time?
You can easily order from us online here in our shop.
To do so, select your products and proceed to checkout. Once we receive your order, we'll work quickly to ensure your order is in your hands within 1-2 business days.
Can I return my orders if I don't like them?
Yes - you have a risk-free 30-day return policy.
Simply send us an email to mailme@nutrilovers.de , keyword: “Return” with your name, order number and address.
You can then drop off the package at any Deutsche Post or DHL service point.
The return address:
SW Commerce c/o Subke GmbH,
Lüner Rennbahn 26, 21339 Lüneburg,
Germany
Detailed information on thecancellation policy can be foundhere
What payment methods are available?
You can choose from different payment providers:
- credit card
- PayPal
- Skrill
- Payment via SOFORT transfer
- Invoice with Klarna
- Installment purchase with Klarna
- Google Pay
- Apple Pay
- Shop Pay
Is there a minimum order value?
There's no minimum order value at Nutrilovers. However, you'll receive free shipping within Germany for orders over EUR 99.00.
Does Nutrilovers offer replacement parts?
Yes , we usually have all
Spare parts in stock and if not, we can
Simply contact us via our
Contact form,
and tell us which Nutrilovers product you own and
which spare part you need.
How long is the warranty and guarantee valid?
We provide a 24-month warranty on new devices and a 12-month warranty on used devices.
Months.
In addition to the legally required 2-year warranty, Nutrilovers offers a 3-year warranty on the motor. (You can find the corresponding warranty terms and conditions here .)
If anything happens, we are available at any time and will take care of it - even after the statutory warranty period has expired.
Does Nutrilovers also help with questions and problems after the purchase?
Always! Simply contact us via our support center and we'll get back to you within 24 hours on weekdays.